Return & Refund Policy

Thank you for shopping with NAKED. Your satisfaction is very important to us.

Returns

We accept returns within 30 calendar days from the date you receive your order. To qualify for a return, items must be unused, in the same condition that you received them, and in their original packaging.

Non-Returnable Items

The following items cannot be returned:

• Gift cards
• Personalized products
• Final sale items

Return Shipping

Customers are responsible for paying the return shipping costs unless the product you received was defective, damaged, or incorrect.

Return Process

Please contact our customer service team at tchaochris2961@gmail.com to initiate a return. We will provide you with instructions on how to send back your item.

Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund. If approved, your refund will be processed to your original payment method within 5 to 7 business days.

Order Cancellation

You may cancel your order within 24 hours of purchase. Please contact us promptly at tchaochris2961@gmail.com to request a cancellation.

Shipping Time

Shipping times typically range from 5 to 10 business days.

Processing Time

We process orders within 1 to 2 business days.

Shipping Fees

Shipping fees are calculated and displayed at checkout.